WCN's Best-in-Class Service Supports Your Business
Our clients agree that WCN truly provides best-in-class. In addition to the most functionally rich and easiest to use solution on the market, WCN differentiates itself from its competitors via its outstanding service and support offering.
The Highest Levels of Satisfaction - WCN has been implementing solutions for over 12 years. Furthermore, while our client list continues to grow, a significant proportion of our clients have been with us for a more than 5 years. For example, JPMorgan has been client of ours for over 10 years.
Word-of-Mouth Recommendation - WCN has built its significant client base mainly on word of mouth and reputation, always investing more in innovation and its people than on marketing. Existing clients play a key role in our sales strategy and are happy to act as references.
Knowledge Sharing - WCN organizes quarterly seminars where our clients share their experiences with other organizations. Sector specific user groups are also run by WCN, with ideas feeding directly into product development.
Ongoing Support - WCN supports its clients 24-7, with tailored service levels available to both your candidates and recruiters.
Account Management - WCN provides both a dedicated account manager and project manager to its accounts.
Ongoing Training - Our standard offering includes 2 training sessions as part of the implementation. WCN tailors its training to meet your needs and provides role-specific training and “train the trainer” sessions in addition to complimentary reference material.
System Maintenance & Ongoing Changes - Our standard offering includes half a day a month free-of-charge to implement any ongoing system changes on your behalf. This enables clients to control costs attached to changes and to ensure the system evolves with your changing business needs. In addition, WCN’s best-in-class self-configuration tools enable users to implement changes themselves.
Satisfaction Reviews - Quarterly reviews are carried out by our team to monitor service levels. WCN pro-actively identifies any issues and concerns, developing the solution ahead of client needs. Candidates also provide feedback on the system every time they make an application.
Quarterly System Enhancements – WCN has the largest team of UK based e-Recruitment developers with the ability to release a stream of system enhancements via a quarterly release schedule.
Best Practice Reviews - Our larger Clients receive bi-yearly strategy reviews led by one of our Consultants, focusing on industry best practices, new trends and recently developed functionality.