Support Services
For WCN, support is as, if not more, important than the software. WCN provides the highest level of support to its customers and their candidates, with dedicated client and candidate helpdesks providing telephone and email support.
Implementation Services
WCN’s solutions are flexible to meet specific requirements and implemented rapidly, efficiently and to unsurpassed quality. Our proven project teams, led by Prince II qualified team members, have unrivalled experience in implementing solutions across the globe and in multiple languages.
Account Management
Dedicated account managers conduct regular satisfaction surveys ensuring WCN meets, and exceeds, agreed Service Levels. As the voice of the client, your Account Manager ensures that WCN meets the highest professional standards of software development, implementation and support.
Consultancy Services
WCN Consultants provide e-Recruitment Best Practice advice to clients ensuring that you reap the full benefits of e-Recruitment. e-Recruitment is often a catalyst for change in an organisation. WCN’s Consultancy Services team offers change management and business process re-engineering advice via interactive on-site sessions.
Custom Development
WCN’s flexible solutions ensure that implementation is routinely achieved via system configuration, rapidly, at high quality and value-for-money. With possibly the largest development team in the UK solely dedicated to e-Recruitment software, WCN also offers custom development. Our aim is to provide an efficient solution mapped to your processes.
Helpdesk Services
WCN provides telephone and email support to customers and candidates across the globe around the clock. Client support is primarily focused on ad-hoc training, enabling customers to use the technology to its potential everyday.
Training
WCN’s role-specific interfaces are intuitive and designed to minimise training requirements. For infrequent or limited users such as business line-managers who simply need to raise a vacancy requisition, screen an interview and often don’t want to be trained, there may be no need to provide training. However, WCN’s rich functionality warrants training (locally or online) to ensure users derive maximum benefit from the software.
Training is tailored by customer and role – super user, system administrator, help desk, recruitment manager, recruitment administrator, line-manager and recruitment agency - with “train the trainer” courses also available. In addition, our System Training Enhancement Programme (STEP) provides on-site consultants beyond implementation to guarantee the most effective use of e-Recruitment by supporting users as they carry out their day-to-day recruitment activities. STEP consultants ensure that clients drive improvement in costs, quality, time-to-hire, service and management information.
Integration Services
Most e-Recruitment projects require system integration. WCN’s interoperable solution provides integrates with all major HR systems, single sign-on applications, data warehouses, key online testing providers and other complementary recruitment services such as job boards, background checking solutions etc.