customer satisfaction

We like to know if clients, candidates, and partners are totally satisfied with the services WCN provides and if there is anything we can do to improve. In order to ensure customer satisfaction we have set up procedures to capture your suggestions and deal with your complaints.

What should I do if I have a suggestion or complaint?

To make a suggestion or complaint either contact your usual account manager at WCN or alternatively email enquiries@wcn.co.uk or call us on + 44 (0)20 8946 9876

Procedures

We like to ensure that all enquiries are dealt with speedily and addressed or rectified as quickly as possible. If we have not met your standards our procedures are simply to contact your usual account manager at WCN or email enquiries@wcn.co.uk clearly outlining the issues and how we can contact you. Alternatively, you can call us on +44 (0)20 8946 9876 or write to: Customer Relations, WCN Plc, 5-7 Bridgeworks, The Crescent, London SW19 8DR

How long will I have to wait for a response?

We endeavour to deal with all enquiries within 24 hours of receiving your email or telephone call. If we don't get back to you within 24 hours we would like you to tell us. Either contact your usual account manager at WCN or alternatively email enquiries@wcn.co.uk or call us on + 44 (0)20 8946 9876

What should I do if I am still not satisfied

You need to tell us if your enquiry has not been dealt with speed and to your satisfaction. You can email us on enquiries@wcn.co.uk or call our client support services on + 44 (0)20 8296 5931